Returns & Refunds
We strive to deliver the best products, but if you’re unsatisfied, here’s our policy:
1. Eligibility
- Returns accepted within 7 days of delivery.
- Product must be unused, in original packaging, and with all accessories.
2. Non-Returnable Items
- Customized or specially ordered products.
- Products damaged due to misuse.
3. How to Initiate a Return
- Email support@starwatercooler.com with your order number and reason for return.
- Our team will approve the request and share pickup details.
4. Refund Process
- Refunds are processed and credited within 5-7 business days after we receive the product.
- Payment method: Refunded to your original payment source (credit card, UPI, etc.).
5. Exchanges
- All the exchange products will be delivered within 7 business days.
- Need a different model? Contact us for a hassle-free exchange withing 7 days of delivery.
Questions?
Call +91-8141112365 or email support@starwatercooler.com.