FAQ’s
1. Product Questions
Q: Do your water coolers come with RO purification?
A: Yes! We offer models with RO + UV technology for pure, safe drinking water.
Q: Are stainless steel water coolers rust-proof?
A: Absolutely. Our coolers are made from premium 304-grade stainless steel, ensuring durability and rust resistance.
Q: What’s the warranty period?
A: All products come with a 1-year warranty on manufacturing defects.
2. Shipping & Installation
Q: How long does delivery take?
A: Most orders are delivered within 3-7 business days. Track your order via SMS/email.
Q: Do you provide installation support?
A: Yes! Our team assists with installation for commercial/industrial units.
3. Payments & Returns
Q: What payment methods do you accept?
A: Credit/debit cards, UPI, NetBanking, and cash on delivery (COD).
Q: Can I cancel my order?
A: Yes, if the order hasn’t been shipped. Email us immediately.
4. Maintenance
Q: How often should I clean the RO filter?
A: Clean pre-filters every 2-3 months. Replace RO membranes every 12 months.
Q: My water cooler isn’t cooling. What should I do?
A: Check power connections and thermostat settings. If issues persist, contact our support team.
Still Have Questions?
Call +91-8141112365 or email support@starwatercooler.com.